Privacy Policy

This policy explains how Safeonward processes personal data collected through safeonward.com when browsing, searching for a flight, placing an order, requesting support, or subscribing to the newsletter.

The full legal information of the entity operating Safeonward can be added to this section once finalized. For any request related to personal data, use the contact page.

We collect data you provide directly: last name, first name, gender, date of birth, itinerary, travel dates, airports, number of passengers, email address, phone number, billing country, order reference, support message, and language or currency preferences.

We may also collect technical data needed for the site to operate: IP address, device type, browser, pages viewed, access date and time, technical logs, errors, payment status, and session identifiers.

Payments are processed by third-party payment providers. Safeonward does not store full card numbers, security codes, or complete payment data.

We keep only information useful for order tracking, fraud prevention, accounting, and support, such as payment status, currency, amount, transaction identifier, or receipt.

We use data to provide the service, generate a temporary reservation, send confirmations, manage delayed activation, create related documents, process payment, respond to support, and prevent abuse.

We may also use certain data to improve the site, fix errors, secure the service, comply with legal obligations, manage disputes, and send useful communications when you requested them.

Depending on your situation, processing is based on contract performance when we process your order, your consent for certain communications, our legitimate interest in security, fraud prevention, and service improvement, or a legal obligation for accounting and authority requests.

We share certain data with providers strictly necessary for the service: payment, travel reservation, transactional email, hosting, security, support, technical analytics, or document generation.

These providers must use the data only to provide their services to Safeonward, except when they act as independent controllers under their own legal obligations, for example certain payment providers.

Some providers may process data in a country different from yours. When necessary, we rely on appropriate safeguards, contractual obligations, or mechanisms recognized by applicable law.

We keep order data for as long as necessary to provide the service, support, transaction evidence, accounting, fraud prevention, and dispute management.

Contact messages are kept for as long as necessary to respond and document the request. Newsletter data is kept until you unsubscribe. Technical logs are kept for a limited period appropriate for security and diagnostics.

We implement reasonable measures to protect data against unauthorized access, loss, alteration, or improper disclosure.

No online service can guarantee absolute security. You should protect access to your email, avoid publicly sharing your order references, and report any suspected unauthorized use to us.

The site may use cookies or similar technologies necessary for operation, session management, language, currency, security, payment, and technical performance measurement.

If non-essential cookies are added later, including advertising or advanced analytics cookies, they must be presented with the choices required by applicable law.

Depending on applicable law, you may request access to your data, correction, deletion, restriction of processing, objection to certain processing, portability, or withdrawal of consent when processing is based on consent.

To exercise your rights, contact us through the contact page with enough information to identify your request. We may request identity verification before responding.

If you subscribe to the newsletter, we use your email address to send the communications you requested. You can unsubscribe at any time from the emails received or by contacting us.

Transactional emails related to an order, payment, activation, or support are not newsletters and may be necessary for the service.

The service is not intended for children. We do not seek to knowingly collect data from minors without an appropriate basis. If you believe a minor has sent us data without authorization, contact us.

We may update this policy to reflect changes to the service, providers, or legal obligations. The update date indicates the applicable version.